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There are hundreds of books,
booklets, reports and experts who will tell you the right way to get started in mail order. Each reveals what one author either believes to be
the best method or at least one that ssounds good enough to sell a few books or reports. This is probably the
ONLY one that tells you what NOT to do! It also may be the best advice you can get at this early stage.
The most lucrative target for those who sell mail order setup kits, plans and dealerships are newcomers,
especially those considering mail order for the first time. These are the ones who haven`t yet sent off for
dozens of offers and had a chance to compare them. These are people who for one reason or another want
to change there line of work. They could be retiring, recently laid off divorced or house bound. Or, they
may simply be looking for something different. Some even believe they can get rich overnight Those in the
"get rich overnight" category are normally in an out of mail order fasts (and often "lose their shirt" in the process).
This report list some of the major "no-no's" along with a brief explanation of why they usually don't work.
Notice the word "usually." No matter the game, someone always wins -even in crooked card games. In most
cases, however, the only winners are those who control the game. When we say "don't do" these thins, we mean
if you DO, the odds of your coming out ahead are not good.
1. DON'T pay for a book distributorship. We refer to those big ads offering dealerships to "represent the
company." The normal the up-front fee is $50 to $200 for the privilege of buying from them. Although
some of these "publishers" have exclusive rights to some books, you have no way of knowing how long
they've been on the market or how many others are trying to sell the same books. Shop around! Buy at true
wholesale from publishers who charge for merchandise, not dealerships.
2. DON'T base a business on drop-shipping. Dealers who stock their own merchandise pay about 50%
less than those who buy piecemeal and have it drop-shipped. You simply can't complete! Drop-shipping
means you are not in control of what is shipped or when. Also, you can never be sure suppliers don't
include their return address (which cuts you out of the picture). Drop shipping is for testing and
supplementing you inventory, not your "bread and butter" business.
3. DON'T buy mailing list unless you know what they are. Many mailing lists on the market today are
little more than phone book address (especially the cheap ones.) Others may be opportunity seekers who
may have asked about something entirely different from what you offer or the names may be old. The
average American moves every five years. This means 20% of any mailing list a year old has probably
moved; 40% if the list is two years old! Some mailing lists out there are in excess of five years old.
They're not a bargain at any price! Know who you but your lists from and how many of your competitors
use the same list for similar offers.
4. DON'T rely totally on mailers for your business. Use mailers when it suits your purpose but be aware of
how they work. The lowest rate bulk price is for 3.3 ounces (not 1 oz as in 1st class). Therefore bulk
mailers can include up to 16 full size sheets in each mailing "piece." That's up to 31 pages of competition,
even if your mailer is totally honest and doesn't include competing offers in the same envelopes. Bulk mail
is neither forwarded nor returned to the sender when undeliverable. A bulk mail doesn't know how many
"nixes" (undeliverable) there are in any single mailing unless they include a notice on the envelope
indicating "return postage guaranteed" (which they seldom do.) Watch out for "too cheap" offers!
5. DON'T follow any plan instructions to the letter. Some plan sellers even tell you where to advertise;
others include ads and circulars. Be aware that everyone else will be doing exactly the same thing! We
have seen as many as 47 identical ads on the same page of a national opportunity magazine! The only
difference was the return address. Of course, this was a classic scam but the message is clear. Whatever
you do in mail order apply common sense and your own style. The objective is to stay with the group yet
be enough different to give your customers a realistic option.
6. DON'T invest before investigating. Yes, those big ads do look great and sound foolproof. That's
because they are written by professional copy writers! they know exactly which buttons to press to
entice you! they talk about being your own boss, talking vacations, sending the kids to college an getting
that new car: Mom and Apple Pie! trouble is, most professional ad writers have little more than passing
interest in products they promote. Their only concern is how to get people to buy their client's products.
7. DON'T try to market one item at a time. The most expensive sale is the first one to each custumers.
This transaction bears the brunt of advertsiting, mailing, customer location and qualification (learning his
interests) costs. All sales from that point to that customer are "in-house." all you have to do is contact a
customer you already know something about who has responded to you! if you have nothing else to offer
this captive audience you paid do dearly to acquire, you waste the most valuable opportunity in mail
order
8. DON'T offer too much variety. As mentioned above , the objective is to locate and qualify
customers interested in what you have to offer. As long as your "line" is pretty well related, you
can expect a buyer of product "A" to also be interested in product "B". Fishing rod buyers could
reasonably be expected to be interested in lures, creels and reels but not necessarily something entirely
different like history books or cosmetics.
9. DON'T offer too many choices. IF you have 100 products in your line, it's usually best to offer four
susuccessive selections of 25, give or take a few, than all at once. Sometimes too many choices lose sales.
remember the kid at the candy story ? Ideally, the first offer should be the best because this one establishes
customer rapport. What the customer buys is an excellent hint as to what should be offered next. His
satisfaction is your " foot in the door."
10. DON'T mail half empty envelopes. In costs the same to include four or five pages as one in a first class
envelope as it does one. Mailing less then the full weight allowance increases your expenses over those of
your competitors. To compensate you must either change more or make less for your efforts. Of course,
you don't want conflicting offers or anything that could detract from your main offer. But bear in mind
that customers who aren't interested in one offer may like one of the others. In this case, you make a sale
and acquire a new customer that you would otherwise have missed.
11. DON'T camouflage your offer as junk mail. the best way to make sure the recipient views your offer as
junk mail is to make it look like junk mail. Stick on a couple of tired slogans like "You Asked for This,"
"postmaster: Deliver Directly you Addressee Only." Don't stamp "Urgent" on Bulk mail if you want to be
taking seriously! the best way to ensure is opened is to make it look like what it really is: business mail!
Use quality envelopes with your imprinted return address and make sure the address label is on straight!
Better still, use a window envelope or type the address. Some mailers have very good luck with matching
handwritten addressee and return addressee for that personal touch but those can be a lot of work when
you have large mailings.
12. DON'T forget to enclose a cover later . Here's where you have a opportunity! You
can include a personal note (even one prepared with a scanner). A formal letter for anything in between.
The cover letter is a personal link between you and your customer. It's makes your offer a people rather than
an impersonal, mechanical communication. The cover letter is for person-to-person talk; put hype in the
circular where it won't look out of place.
13. DON'T start out trying to sell merchandise by mail. Marketing merchandise by mail is not impossible
but it's nowhere near as easy as some of those big advertisers would have to believe. For starters, you
must complete with local discount stores. No matter what gadget you describe, potential customers will
probably think of something they've seen locally. It's usually better (and smarter) to start with products
that are not available locally-that can described and envisioned with minimum amount of words. You can
always add merchandise to your line.
14. DON'T try to sell books to book dealers. It is amazing how many otherwise intelligent people buy book
dealership and try to sell them to mail order book dealers. That's like trying to sell cars to car dealers!
Mail order dealers buy dealership to sell books; they really buy them at retail to read! In oder to reach the
real market for books and merchandise, you must advertise in publications that potential buyers read and
use mailing lists names of people who can reasonably be expected to be interested in the retail book
subjects you offer. Check your library's references on publications for ideas.
15. DON'T be tempted to import products from overseas. As a beginner your chances of making money
from something you import are extremely low. The odds are much higher that you will get "burned."
Companies that import are experienced in international law and overseas costumes. They have something
you don't: CLOUT. Overseas supplies are especially careful not to risk losing big accounts. For these they
are willing to go that extra mile: impose adequate quality control, make accurate counts, package and ship
as promised. Even if you were lucky enough to find a reliable overseas supplier, your order would be on
the bottom of the pile! The truth is that you can probably find better quality imported merchandise every
bit as cheap and a darned sight faster from a US imported.
16. DON'T try to market something you wouldn't buy. The moment you try to sell something that you
don't really believe is wroth the money is the beginning of your downfall. This is the point where you
admit to yourself that you're a fraud-more interested in profit than the well being of your customers. That's
when you stop thinking your work and relegate your once lofty goals to "talking" others. Marketing is
selling. The highest form of selling is quite simply telling others the truth about thing you honestly believe
in!
17. DON'T copy others. There are three reasons. First, it's illegal or at least unethical to copy another's
efforts. Second, it probably won't work for you anyway because you a different. Third, it unnecessarily
makes enemies. Find those who are successful at what you want to do and use them as models. This
means adapt (not copy) part of their methods or approach to your style.
18. DON'T get in a hurry! The first step in mail order or any other new venture is research. You wouldn't
read one ad and go out and buy a new car. Don't do it in mail order either! Write for information on
various offers that interest you. Request sample publications and details. This is the time to invest some of
your time, a selection of LSASEs (Long, Self-addressed Stamp Envelopes)and a few bucks P&H (postage
and handling) if the charges aren't exorbitant. Ask questions, compare, evaluate, study!
19. DON'T try to go it alone. Join and organization of legitimate mail order dealers (like The Inter Circle).
Ask for and listen to their advice. Mail order crooks don't join organizations of their peers for fear of
exposure. Honest dealers warn each other about them and, when they have evidence, report them to the
authorities! Deaalers who join and cooperate with their counterparts are honest. they are know the value
of and are anxious to build and maintain good reputation. They're glad to help newcomers with a
demonstrated interest in learning about dealers, products or programs, they haven't tried before, they ask
someone they know and trust.
20. DON'T be afraid to make mistakes. Every successful mail order dealer has made mistakes-lots of
them! Some were inadvertent, some due to misplaced trust and a few were just plain, dumb! Not many
dealers got much response(if any) from their first ad and most thought a quarter or half percent response
rate to their first mailing list was great. Mail order is constant testing and accentuating what works. Part
of the profit for a successful ad or mailing is always of their earnings into research. Of course, testing
costs can be minimized thought attentions to detail, cooperation with other dealers and good bookkeeping.
Every failure can be a lesson if the reason is determined, analyze heeded in the future.
21. Finally: DON'T give up too soon! It takes time to learn the basics, become known to the buying
public and accepted by your peers. So many would -be mail order dealers come and go that it almost
seems that you must be around a while before you can get started. There's a grain of truth in that, but
the reason in that some amateurs not be here next month and often "broadcast their amateurishness. "It's
only when they start looking like pro's that they become accepted as sush. It is probably true that many
(excluding the "get rich overnighters") who try and "fail" in mail order were actually on the verge of
success when they quit! Rather than give up -scale back! Mail 200 a month instead of 2,000;
spend 50% less on ads, reduce your hours, but keep up the quality. This keeps your name "in the
news" and leaves the door to success open. Who can tell when a new product or ad will "take off?"
You may find yourself frantically trying to fill orders, running back and forth to the post office
and ordering more supplies -all at the same time!
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